Shearwater TERN TX Dive Computer

Returns

We want you to be completely satisfied with your purchase from [Your Store Name]. If for any reason you are not entirely happy with your order, we're here to help.

• Returns Process: To initiate a return, please contact our customer service team within 30 days of receiving your item(s). We will provide you with a return authorization and instructions on how to proceed.

• Return Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain items, such as opened or used diving gear, may not be eligible for return due to hygiene reasons.

• Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Once we receive your return, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

• Refund Process: If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your payment provider.

• Non-Refundable Items: Certain items are non-refundable, including gift cards and clearance items.

• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [your contact email or phone number].

Exchanges

If you need to exchange an item for a different size or color, please contact our customer service team. We will guide you through the exchange process and ensure that you receive your desired item promptly.

We pride ourselves on exceptional customer service, and our delivery and shipping service is no exception.

Shipping Destinations

We currently ship to addresses within Australia. We do not ship to international destinations at this time.

Shipping Times

• Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

• Shipping Time: Once your order has been processed, please allow 3-7 business days for delivery. Delivery times may vary depending on your location and the shipping method selected.

• Shipping Delays: While we strive to ensure timely delivery of all orders, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or public holidays.

Shipping Rates

• Free Shipping: We offer free standard shipping on orders over $150. Your products will be shipped by Australia Post.

• Standard Shipping: For orders less than $150, standard shipping is charged at $10.00. Orders shipped to metropolitan areas are typically delivered within 2 - 4 working days on the east coast and 7 to 10 days to the west coast. Please note that all dates specified are estimates only.

Delivery Conditions

• Out of Stock Items: If a product is found to be out of stock at the time of your order, we may choose to drop ship the items directly from our supplier's warehouse. This could result in two shipments.

• Delayed Orders: If products are delayed due to stock outages, we will contact you and advise you of the estimated time of product arrival. Tracking details will be provided so that you can track the progress of your order.

Responsibility and Liability

• Delivery Address: It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

• Lost or Damaged Items: It is the responsibility of the customer to inform Dive Newcastle if an order does not arrive. Once we learn that an order has not arrived by the due date, we will lodge inquiries with the carrier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

• Lost in Transit: Please note that if an item is lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.

• Late Delivery: Without limiting the operation of any other terms and conditions herein, you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancel an order.

• TERN TX dive computer
• Wireless charging station with USB-C cable
• Inspection Checklist Card
• Product Info Guide
• Screen Protector
• Remora band quick release installed on the computer
• 1 short Remora band for smaller wrists